Our agents switch between supplier sites to build one quote.
Every extra login slows the sale. Agents need hotel and flight content in one place.
FOR TRAVEL AGENCIES IN THE GCC
Modernise the agency without losing what works.
Blackrock brings booking, suppliers, client controls, operations and finance into one modern technology layer for travel agencies in Saudi Arabia, the UAE and the wider GCC. Agents get fast access to hotel and flight content, and your team keeps its own markups, credit rules and customer structures.
Hybrid delivery: live in 2–6 weeks. Timelines vary with scope, suppliers and custom work.
250+ integrations across the travel ecosystem
- Amadeus
- Expedia
- Hotelbeds
- TravelgateX
- WebBeds
- RateHawk
- TBO
- flydubai
THE AGENCY DAY-TO-DAY
Sound familiar?
Agencies do not need a rebuild. They need the tools around the business to work together.
Bookings live in one tool, customers in another, suppliers in a spreadsheet.
Nobody sees the whole booking, and reporting means asking around.
Finance re-types what the agent already entered.
Repeated manual entry costs time and creates mismatches between the booking and the books.
The software decides how we price and who we buy from.
A fixed operating model cannot follow your markups, credit rules and customer structures.
Arabic is an afterthought, and our customers notice.
Customers and staff across the GCC should work in English or Arabic without friction.
We want to modernise, but not lose what already works.
Your supplier relationships, client terms and ways of working are the business. The technology should fit around them.
ONE BOOKING, END TO END
From search to statement, in one system.
Follow a single hotel booking through the agency, without a re-key in sight. The figures are illustrative, with fictional data.
Search
The agent searches hotels and flights in one place.
- Lantern Cove Hotel
- WebBeds · 5 nights
- Net rate AED 4,300
Price
Your markup rule is applied before the agent sells.
- Net AED 4,300
- Markup 8% + AED 344
- Selling price AED 4,644
Credit
The client's credit rules are applied before the booking goes through.
- Oakfield Group · credit
- Available AED 184,500
- After booking AED 179,856
Service
The booking lands in WebAdmin with its tasks and supplier reference.
- BK-46913 · Confirmed
- Supplier WebBeds
- Task: send vouchers
Finance
The invoice and statement follow, with nothing re-typed.
- INV-018343 · AED 4,644
- Supplier payable AED 4,300
- Posted to accounting
SELL
Sell more effectively.
Give agents fast access to hotel and flight content through modern B2B tools.
- Amadeus GDS, NDC and direct low-cost carrier fares in one results list
- Hotels and flights searched together, from 200+ supplier connections
- Net and gross fares side by side, so agents see their margin as they sell
- Rate checks before booking, and timers that handle expiry
COMMERCIAL FLEXIBILITY
Keep your commercial flexibility.
Choose your suppliers, markups, credit rules and customer structures rather than being locked into a fixed operating model.
Choose which suppliers each client sees
Your own contracts and rates sit beside 200+ supplier connections, and each client gets the mix you decide.
- Negotiated or direct content next to third-party suppliers
- A different supplier mix for each client
- Hotel mapping and result merging in one search
- Rate checks before booking
Price each client the way you agreed it
Configure commercial logic by client, market, supplier, product or channel, inside the system rather than in spreadsheets.
- Markups, commissions and service fees
- Client-specific and branch-level rules
- Promotional pricing and currency configuration
- Net, markup and fee visible before the agent books
Credit, agents and branches, as your business is built
Create organisations, branches, agents and users with permissions that reflect the real structure of each customer.
- Credit limits per client, with cash and credit customers side by side
- Branch hierarchies, agents and users, each with roles and permissions
- Booking approval where you require it
- Credit and booking history visible to the client
Ready to modernise your agency?
Book a walkthrough with the team and see how it fits your suppliers, markups and branches.
OPERATIONS
Run the agency from one environment.
Use WebAdmin to manage bookings, customers, suppliers, tasks and reporting from one environment.
- Every booking, whatever channel it came through, in one view
- Supplier status and references on the booking itself
- Tasks with owners, priorities and due dates, linked to the booking
- Reporting on sales, cancellations, client activity and supplier performance
FINANCE
Stop re-typing bookings into finance.
Move booking and credit information into finance workflows without repeated manual entry.
- Credit-aware booking, with limits, balances and client type in view
- Invoices and client statements tied to the booking reference
- Supplier and booking financials on every transaction
- Integrates with travel accounting, including TRAACS where applicable
SERVE YOUR MARKET
Built for the market you serve.
English and Arabic, built in
Build English and Arabic experiences around the needs of GCC customers and staff. Right-to-left layout, dates, labels and content hierarchy are designed natively, not added afterwards. Our booking products support eight languages.
- English
- Arabic
- French
- German
- Spanish
- Dutch
- Italian
- Portuguese
24/7 local support
Local support around the clock for agencies in Saudi Arabia, the UAE and the wider GCC.
- Saudi Arabia
- United Arab Emirates
- The wider GCC
CERTIFIEDHotels, flights, accounting.
Hotels, flights, accounting.
Certified for each.
Blackrock holds a certification for hotel supply, for Amadeus flights and for travel accounting.
- Expedia EPSCertified technology partner, the first in the Middle East.
- AmadeusCertified Commercial Application Partner.
- TRAACSCertified integration partner for integrated travel accounting.
HOW YOU GO LIVE
Go live in 2–6 weeks.
A hybrid model: configure the platform yourself, while our engineers handle everything specific to your agency.
- 01
Connect
Bring your suppliers, contracts and rates together through Blackrock Connect.
- 02
Configure
Set up branding, markups, credit rules and customer structures in the admin area, with our team alongside you.
- 03
Join up finance
Link booking and credit data to your accounting workflow, including TRAACS where it applies.
- 04
Launch
Go live for your agents and branches, then extend with custom engineering as you grow.
Timelines vary with scope, suppliers and custom work.
QUESTIONS
Questions before you decide
Do we have to change how our agency works?
Not to fit the software. Blackrock is configurable rather than a one-size-fits-all template: you choose your suppliers, markups, credit rules and customer structures instead of adopting a fixed operating model, and our engineers customise workflows, branding, search behaviour, integrations and finance around the way your agency operates.
Can we keep our own suppliers, contracts and rates?
Yes. Blackrock Connect can bring negotiated or direct content together with third-party suppliers, from more than 200 supplier connections, and you choose which supplier content each client sees.
Does it work in Arabic for our staff and customers?
Yes. English and Arabic are designed natively, with right-to-left layout, navigation, dates and labels. Our booking products support eight languages: English, Arabic, French, German, Spanish, Dutch, Italian and Portuguese.
Will finance still have to re-enter bookings?
The aim is no repeated manual entry. Bookings can feed statements, invoices, credit and accounting integrations, and Blackrock is a TRAACS certified integration partner for integrated travel accounting. The exact workflow is configured around your business and your accounting system.
How long does it take to go live, and what support do we get?
Delivery is hybrid: you configure the platform yourself while our engineers handle everything specific to your agency, and you can go live in 2–6 weeks. Timelines vary with scope, suppliers and custom work. Local support is available 24/7.