Our site looks like every other white-label template.
Customers should remember your brand, not your technology vendor.
FOR ONLINE TRAVEL AGENCIES IN THE GCCBuild an OTA
Build an OTA
customers remember.
Blackrock combines consumer product design, supplier aggregation, booking technology, operations and scalable infrastructure for online travel businesses in Saudi Arabia, the UAE and the wider GCC. Web and mobile experiences built around your brand, on one booking backend.
Launching something new or across markets? Startups · Enterprise
250+ integrations across the travel ecosystem
- Amadeus
- Expedia
- Hotelbeds
- TravelgateX
- WebBeds
- RateHawk
- TBO
- flydubai
SOUND FAMILIAR?
Where online travel gets stuck.
Between the first search and a confirmed booking there are a lot of places to lose a customer.
The same hotel shows up three times, with three room names.
Supplier schemas, room naming and board basis all differ, and duplicates make results harder to trust.
It works on desktop. On a phone it is another story.
Every dead end between search and confirmation is a booking that does not happen.
Every campaign spike, search slows down.
Travel search is bursty and highly concurrent, a very different load from ordinary SaaS.
Someone re-keys every website booking into the back office.
Bookings that do not flow into operations and finance mean manual re-entry and delay.
We are told we need AI. We are not sure where it helps.
AI is worth adding where it improves a measurable customer outcome, and nowhere it adds friction.
THE STOREFRONT
Your brand. On every screen.
Build web and mobile experiences around your brand rather than accepting a generic template.
Fast, responsive booking on every browser and device
Search, filters, rate presentation and checkout, designed around real user behaviour.
- Search and booking journeys
- Honest pricing from search to checkout
- Customer accounts and payments
- Promotions and loyalty integrations
- SEO-ready content architecture
- Accessibility and analytics
iOS and Android apps on the same platform
Extend the same travel platform into mobile, with experiences designed for how customers actually use phones. Capabilities can include:
- Saved travellers and booking management
- Push notifications
- Wallet and voucher access
- Loyalty and personalised offers
- Customer support
- Deep links and biometric login
Arabic designed in from the start
English and Arabic product design is considered from the beginning, not applied afterwards.
- Native right-to-left layouts
- Localised content
- Currencies
- Date handling
- Regional payment requirements
BROAD SUPPLY
One search, many suppliers.
Connect hotels, flights and additional travel services through Blackrock Connect. Your customer sees one clean list; the differences between suppliers stay behind it.
- Supplier searches run in parallel, with timeouts, caching and rate control
- Property mapping matches the same hotel across suppliers
- Your pricing rules apply after aggregation, not inside each connection
- Rate and availability reconfirmed before the booking, where the supplier requires it
- Flights from Amadeus GDS, NDC and direct low-cost carriers beside hotels
Ready to build your OTA?
Bring your brand, your markets and your supplier list. We will show you how the storefront, supply and operations fit together.
OPERATIONAL CONTROL
The operation behind the storefront.
Use WebAdmin to manage bookings and exceptions behind the customer experience. Bookings created on your website and apps flow in without manual re-entry.
- Website, iOS and Android bookings in one operational view
- Supplier status, references and servicing history on each booking
- Exceptions become tasks with an owner, a priority and a due date
- Bookings flow into finance workflows, not into spreadsheets
INSPIRATION TO CONFIRMATION
We design the whole path, from inspiration to confirmation.
Clear search. Useful filters. Honest pricing. Strong mobile ergonomics. Fast checkout. Fewer dead ends.
BEYOND SEARCH AND BOOKING
More than search and book.
One backend, every screen
A B2C website, an iOS app and an Android app can share the same booking, customer, pricing and supplier infrastructure. That reduces duplicated logic and lets the experiences evolve together.
Hotels, flights and more
Blackrock Direct can surface the products relevant to your business. Product availability depends on your selected suppliers and integrations.
- Hotels
- Flights
- Transfers
- Activities
- Packages
- Insurance
Accounts, offers and loyalty
The capabilities a consumer travel site needs around the booking itself.
- Customer accounts
- Payments
- Promotions
- Loyalty integrations
Arabic and English, designed together
Native RTL layouts, localised content, currencies, date handling and regional payment requirements. Our booking products support eight languages.
- English
- Arabic (RTL)
- French
- German
- Spanish
- Dutch
- Italian
- Portuguese
AI with purpose
Natural-language search, recommendations or customer-support assistance, where it improves measurable customer outcomes.
Explore Blackrock AIINFRASTRUCTUREBuilt for bursty
Built for bursty
travel search.
Travel search creates a very different load profile from ordinary SaaS. Blackrock designs systems around high concurrency, third-party dependencies and the need to stay observable under pressure.
- Concurrency under controlTimeouts, retries, rate limits, circuit breaking, caching and request tracing, designed in from the start.
- Slow work stays off the customer's pathQueues and background workers take non-interactive work out of the request path.
- Observable under pressureLogs, metrics, traces, supplier performance, queue depth and API errors in view.
HOW YOU GO LIVE
Go live in 2–6 weeks.
A hybrid model: configure the platform yourself, while our engineers handle everything specific to your business.
- 01
Design
Turn your brand, markets and customer journeys into web and mobile screens, in English and Arabic together.
- 02
Connect
Bring hotels, flights and other services together through Blackrock Connect, then set your pricing rules.
- 03
Configure
Set up the platform yourself while our engineers build what is specific to your business.
- 04
Launch
Go live on web, iOS and Android on one backend, with bookings flowing into WebAdmin.
Timelines vary with scope, suppliers and custom work.
QUESTIONS
Questions about building an OTA
Will the site look like our brand or like a template?
Like your brand. Blackrock combines established booking and connectivity components with bespoke product design, so you can launch faster without accepting a generic front end. Web and mobile experiences are designed around your customers, your inventory and your market.
Which products can we sell, and with which suppliers?
Blackrock Direct can surface hotels, flights, transfers, activities, packages, insurance and other connected travel services. Product availability depends on your selected suppliers and integrations. Blackrock has 200+ supplier connections, brought together through Blackrock Connect.
How does it cope with busy search traffic?
Travel search is bursty and highly concurrent, so Blackrock designs the architecture around explicit controls for concurrency, timeouts, retries, rate limits, circuit breaking, caching and request tracing. Non-interactive work is moved out of the customer request path where possible, and logs, metrics, traces, supplier performance and queue depth keep the system observable.
Does it work in Arabic and other languages?
Yes. English and Arabic product design is considered from the beginning, including native RTL layouts, localised content, currencies, date handling and regional payment requirements. Our booking products support eight languages: English, Arabic, French, German, Spanish, Dutch, Italian and Portuguese.
What happens to a booking behind the scenes?
Bookings created through your website and apps flow into WebAdmin and finance workflows, giving operations teams visibility without manual re-entry, with exceptions turned into owned tasks. Blackrock is also a TRAACS certified integration partner for integrated travel accounting.
How long does it take to go live, and what support do we get?
Delivery is hybrid. You configure the platform yourself while our engineers handle everything specific to your business, and you can go live in 2–6 weeks. Timelines vary with scope, suppliers and custom work. Support is 24/7 and local.