Replace legacy booking tools and launch new channels
Move agents, consumers and corporate travellers off ageing booking tools and onto Blackrock B2B, Direct and Corporate, on a platform your team can configure.
Explore the booking productsDIGITAL TRANSFORMATION FOR GCC TRAVEL BUSINESSESTransformation
Transformation
without theatre.
Replace fragmented workflows and ageing technology with a plan your business can actually implement. Blackrock helps travel businesses in Saudi Arabia, the UAE and the wider GCC modernise operations, customer experiences and technology architecture through a practical roadmap.
ManualRe-keyedExported
- Booking channelsAgeing booking tool
- Supplier connectivityOne-off integrations
- Operational workflowsManual steps
- Finance handoffsRe-keyed by hand
- Customer dataIn separate places
- ReportingBuilt by hand
Booking channels
- B2B
- Direct
- Corporate
Connect250+ integrations
WebAdminOperations and reporting
- Finance
- CRM
- Blackrock AI
Illustrative. Your own map comes from the audit.
The audit reviews your current environment across ten areas
- Booking channels
- Supplier connectivity
- Operational workflows
- Finance handoffs
- Customer data
- Architecture
- Performance
- Security requirements
- UX
- Reporting
THREE CERTIFICATIONS
Modernise with a certified partner.
Expedia EPS
Certified technology partner, the first in the Middle East
Amadeus
Certified Commercial Application Partner for the Middle East and North Africa
TRAACS
Certified integration partner for integrated travel accounting
START WITH THE OPERATION
Digital transformation fails when technology is selected before the real process is understood.
We map how bookings, customers, suppliers, finance and internal teams work today, then identify where technology can remove friction or create new capability.
- Map how you work todayBookings, customers, suppliers, finance and internal teams, as they actually run.
- Find the frictionWhere technology can remove friction or create new capability.
- Plan what you can implementA roadmap built around risk, commercial impact and implementation reality.
PRIORITISE
Not every problem should be solved in phase one.
We separate foundational work from differentiating work and build a roadmap around risk, commercial impact and implementation reality.
- Foundational work kept apart from differentiating work
- Phases ordered by risk, commercial impact and implementation reality
- Hybrid delivery: you configure the platform, our engineers handle what is specific to your business
- The next improvements chosen from data and support feedback after launch
Foundational work
- Consolidate integrations
- Introduce WebAdmin
- Improve finance connectivity
- Modernise architecture
- Replace legacy booking tools
- Launch B2B, B2C or corporate channels
Differentiating work
- Introduce CRM
- Add AI workflows
After launchChoose the next improvements from
- Data
- Support feedback
- Operational experience
Hybrid delivery
You configure the platform while our engineers handle everything specific to your business.
Platform live in 2–6 weeks
Timelines vary with scope, suppliers and custom work.Your own split and order come from the audit.
Ready to plan your transformation?
See how Blackrock would approach your operation, in a walkthrough with the right team.
MODERNISE
What a transformation can involve.
The moves a roadmap can include. Your audit decides which come first.
Introduce WebAdmin
Control bookings, suppliers, clients, markups, credit, tasks, finance and reporting from one travel operations platform.
Explore WebAdminConsolidate integrations
Bring hotel, flight and other supplier content together through Blackrock Connect, which has 200+ supplier connections.
Explore connectivityImprove finance connectivity
Connect booking activity to credit, invoices, statements, payments and reconciliation. Blackrock is a TRAACS certified integration partner for integrated travel accounting.
Explore FinanceModernise architecture
Cloud architecture, APIs, caching, queues, observability and automation for travel technology.
Explore cloud infrastructureIntroduce CRM
A travel-focused CRM for leads, accounts, opportunities, activities and AI-assisted commercial workflows.
Explore Blackrock CRMAdd AI workflows
Blackrock AI brings agents and intelligence into CRM, customer support and operations. People approve anything that moves money or messages a client.
Explore Blackrock AIMIGRATE
Migrate without stopping the business.
Travel companies cannot simply switch operations off while a new platform is built. Migration plans account for:
- Users
- Bookings
- Supplier access and credentials
- Client data
- Finance
- Operational continuity
WHY BLACKROCKStart from travel.
Start from travel.
Not a blank page.
Blackrock builds travel technology for travel businesses in Saudi Arabia, the UAE and the wider GCC. The platform you modernise onto already exists, and our engineers handle what is specific to your business.
- 250+IntegrationsHotel, flight and other supplier content, brought together through Blackrock Connect.
- 8Languages in the booking productsEnglish, Arabic and six more, with full Arabic right-to-left layouts.
- 24/7Local supportLocal support around the clock, every day of the week.
HOW WE WORK WITH YOU
Four steps from audit to a new baseline.
Understand the operation, agree what comes first, modernise in phases, then choose the next improvements from data and support feedback.
- 01
Audit
Review bookings, suppliers, workflows, finance handoffs, customer data, architecture, performance, security, UX and reporting.
- 02
Prioritise
Separate foundational from differentiating work and agree a roadmap around risk, commercial impact and implementation reality.
- 03
Modernise
Replace, consolidate or introduce systems in phases, with a migration plan for users, bookings, suppliers and finance.
- 04
Improve
Use data, support feedback and operational experience to choose the next improvements. It is a new baseline, not a finish line.
Audit, migration and phased work are scoped with you. Timelines vary with scope, suppliers and custom work.
QUESTIONS
Questions about digital transformation
How quickly can the platform go live?
The Blackrock platform can go live in 2–6 weeks. You configure it and our engineers handle what is specific to your business. Audit, migration and phased work are scoped with you. Timelines vary with scope, suppliers and custom work.
Do we have to change everything at once?
No. Not every problem should be solved in phase one. We separate foundational work from differentiating work and build a roadmap around risk, commercial impact and implementation reality.
Can we keep operating while we migrate?
That is what the migration plan is for. Travel companies cannot simply switch operations off while a new platform is built, so plans account for users, bookings, supplier access, credentials, client data, finance and operational continuity.
Who does the work, your team or ours?
Both. You configure the platform yourself, and our engineers handle everything specific to your business. It starts with an audit of your current environment across booking channels, supplier connectivity, operational workflows, finance handoffs, customer data, architecture, performance, security requirements, UX and reporting, and ends with a roadmap you can actually implement.
What happens to finance and accounting?
Migration plans account for finance, and improving finance connectivity can be part of the roadmap. Blackrock Finance connects booking activity to credit, invoices, statements, payments and reconciliation, and Blackrock is a TRAACS certified integration partner for integrated travel accounting.
Will the new channels work in Arabic?
In the booking products, yes. Blackrock B2B, Direct and Corporate support eight languages (English, Arabic, French, German, Spanish, Dutch, Italian and Portuguese) and full Arabic right-to-left layouts. Blackrock builds travel technology for businesses in Saudi Arabia, the UAE and the wider GCC.