Blackrock builds travel technology for travel businesses in Saudi Arabia, the UAE and the wider GCC, and brings the customer experience and the operational systems behind it into one technology architecture. Choose the products you need today, add capabilities as the business grows and customise the parts that make you different.
8languages in the booking products, with full Arabic RTL
24/7local support for your team
2–6weeks to go live with the hybrid model
Timelines vary with scope, suppliers and custom work.
Modular where it should be. Integrated where it matters.
A travel business should not have to choose between a rigid all-in-one system and a collection of disconnected tools. Blackrock is designed to give teams a shared operating layer while preserving the flexibility to use different suppliers, channels and commercial models.
Choose what you need todayStart with the products that fit the way you sell, from B2B and Direct to Corporate, WebAdmin, Finance and CRM.
Add capabilities as you growNew products, suppliers and channels join the same operating layer instead of becoming another disconnected tool.
Customise what makes you differentWorkflows, integrations and interfaces are shaped around your business with our engineers, not squeezed into a template.
SELL AND OPERATE
Pick the products you need.
Sell through B2B, Direct and Corporate. Run the business behind them with WebAdmin, Finance and CRM. Every product shares one architecture, so you can start with one and add the rest.
Blackrock B2B: booking and distribution for agents, branches and partners
A configurable platform for selling to your trade network, with your own markups, credit limits and client permissions behind every search.
Amadeus GDS, NDC and direct low-cost carrier fares with hotel supply in one search
Markups, commissions and service fees by client, market, supplier or product
Credit limits per client, with cash and credit customers side by side
Riyadh (RUH) → London Heathrow (LHR)Return · 12 – 18 Oct · 1 travellerFlightsHotelsCars
In policy onlyDirect onlyCompany faresSort: Best value
08:20RUH7h 05mDirect13:25LHREconomy Flex · free changes · carry-on + 23 kg612 kg CO₂eCompany fareIn policySAR 2,940per person · one waySelect
14:10RUH7h 05mDirect19:15LHRBusiness · lie-flat seat · lounge access1,780 kg CO₂eAbove SAR 3,500 economy cap · needs approvalOut of policySAR 8,400per person · one wayRequest approval
06:45RUH11h 40m1 stop · IST16:25LHREconomy Saver · carry-on only705 kg CO₂eLowest fareIn policySAR 2,180per person · one waySelect
PolicyIn or out of policy, shown at booking
ApprovalsSingle, multi-level or delegated
Blackrock WebAdmin: everything behind the booking
The operational control layer for the travel business, bringing bookings, suppliers, clients, pricing, credit, tasks, finance and reporting into one environment.
Every booking in one operational view, with servicing history and an audit trail
Supplier setup, connection status, search controls and markup rules
Credit exposure and customer rules applied before a booking becomes a finance problem
Tasks and queues with owners, priorities and due dates
Credit usedAED 96,340 of 150,000Available AED 53,660Credit check passed
Markup ruleGold agents · Hotelbeds +9%
Tasks2 open
Passport & visa check · 1 travellerOmar S. · Done 12 Sep
Confirm transfer with TBORana M. · Today 17:00High
Hotel free-cancel deadlineTariq M. · 29 Sep 18:00
One recordBookings from every channel
CreditRules applied up front
Blackrock Finance: from booking to statement
Connect booking activity to credit, invoices, statements, payments and reconciliation, so the financial context stays attached to the booking from the start.
Credit limits, available balance and client type at booking
Client statements and invoices with booking-level references
Payment status and allocation on the client account
Reconciliation across booking records, payments and supplier statements
Integrations with travel accounting and ERP, including TRAACS where applicable
12 SepINV-018351BK-46913Lantern Cove Hotel · 5 nightsOpen · due 12 Oct+4,644115,500
12 SepBalance due115,500
INV-018351Open
Booking
BK-46913
Service
Lantern Cove Hotel
Stay
5 nights × 928.80
Due
12 Oct
Total (AED)
4,644.00
Download invoice
TRAACSCertified integration partner for integrated travel accounting
StatementsBooking reference on every line
Blackrock CRM: a CRM that understands travel
Leads, companies, contacts, opportunities and account activity in one commercial workspace, connected to travel context such as booking activity and credit.
Pipeline with stages, owners, expected value and next action
Booking activity and account status beside the CRM record
Calls, meetings, notes and follow-ups visible around the account
Stages, fields and dashboards configured around your process
Blackrock AISummarises accounts, suggests next steps
Travel contextBookings and credit on the account
HOW IT FITS TOGETHER
One architecture behind every screen.
Sell on any channel, run the business in one operating layer and connect to your suppliers once. Every product in the family plugs into the same architecture.
B2B wholesaler. Retail agency. OTA. TMC. Corporate travel programme. New venture. Large enterprise. The same core technology can be configured around different customer types, approval models, credit structures, distribution channels and supplier strategies.
B2B wholesaler
Give trade customers a configurable booking portal with markups and credit set per client, and expose your inventory to downstream customers through API.
Give agents fast access to hotel and flight content, run bookings, customers, suppliers and tasks in WebAdmin, and move booking and credit information into finance without repeated manual entry.
Build web and mobile experiences around your brand, connect hotels, flights and additional travel services through Blackrock Connect, and manage bookings and exceptions in WebAdmin.
Combine corporate self-booking, policy, approvals and supplier content with operational control, while keeping users, policies, departments and pricing separate for each corporate customer.
Give travellers a modern booking experience with policy in the flow, approvals that follow your structure, and cost centres and references that reach finance.
Corporate bookings flow into WebAdmin, finance and reporting.
Launch with only the capabilities the first version needs, and add suppliers, products, markets and channels as the business proves demand. Your brand, experience and commercial model stay yours.
Design users, branches and permissions around the organisation, integrate existing finance, ERP and supplier systems, and use WebAdmin for central visibility with local permissions.
Connect hotels, flights, LCCs, NDC, transfers, activities, payment gateways, accounting tools and downstream customers through one architecture, with 250+ integrations across the travel ecosystem.
Start with proven Blackrock technology and shape it around your business, from workflows and integrations to interfaces, infrastructure and entirely new products.
The booking products support English, Arabic, French, German, Spanish, Dutch, Italian and Portuguese, with full Arabic right-to-left layouts. Support is 24/7 and local.
English
Arabic
French
German
Spanish
Dutch
Italian
Portuguese
ONE OPERATING LAYER
Three ways to sell. One way to operate.
Bookings from B2B, Direct and Corporate flow into WebAdmin and your finance workflows, so front office and back office run from the same system and nobody rebuilds the booking downstream.
3Channels, one operating layerB2B, Direct and Corporate bookings flow into WebAdmin and your finance workflows, without manual re-entry.
Add products as you growNew products, suppliers and channels join the same operating layer instead of becoming another disconnected tool.
Keep your own suppliersUse different suppliers, channels and commercial models on one architecture.
HOW YOU GET STARTED
Start small. Grow into the platform.
A hybrid model: configure the platform yourself while our engineers handle everything specific to your business. Go live in 2–6 weeks.
01
Choose your starting products
Pick what fits the way you sell today, from B2B, Direct and Corporate to WebAdmin, Finance and CRM.
02
Connect and configure
Bring suppliers, contracts and rates together through Blackrock Connect, then set up branding, markups, credit and business rules with our team alongside you.
03
Launch, then extend
Go live on your first channels, add products and capabilities as the business grows, and customise the parts that make you different.
Timelines vary with scope, suppliers and custom work.
No. Choose the products you need today and add capabilities as the business grows. Blackrock is modular where it should be and integrated where it matters, so the products share one operating layer instead of living as separate tools.
Which product should I start with?
It depends on how you sell. Blackrock B2B serves agents, branches and partners, Blackrock Direct serves consumers on web and mobile, and Blackrock Corporate serves employees and travel managers. WebAdmin, Finance and CRM run the operation behind them. A demo is the quickest way to match your business model to the right starting point.
Do the products share data?
Yes. Bookings from B2B, Direct and Corporate flow into Blackrock WebAdmin, and from there into statements, invoices, credit and accounting integrations, so teams do not re-enter or reconstruct them by hand.
Can I keep my own suppliers and integrations?
Yes. Blackrock is designed to preserve the flexibility to use different suppliers, channels and commercial models. Blackrock Connect brings hotels, flights, LCCs, NDC, transfers, activities, payment gateways, accounting tools and downstream customers into one architecture, with 250+ integrations.
Does it work in English and Arabic?
Yes. B2B, Direct and Corporate support eight languages (English, Arabic, French, German, Spanish, Dutch, Italian and Portuguese) and full Arabic right-to-left layouts.
How long does it take to go live, and what support do I get?
Delivery is hybrid: you configure the platform yourself while our engineers handle everything specific to your business, and you can go live in 2–6 weeks. Timelines vary with scope, suppliers and custom work. Support is 24/7 and local.