Every market runs a little differently, and the software wants one workflow.
One simplistic workflow forces every operation into the same shape, whatever the market or team needs.
FOR TRAVEL GROUPS AND ENTERPRISESComplex business.
Complex business.
Clear technology.
Blackrock builds custom, scalable travel technology for multi-market travel groups and enterprises with complex integration and operational requirements, in Saudi Arabia, the UAE and the wider GCC.
See also: TMCs · Online travel agencies
250+ integrations across the travel ecosystem
- Amadeus
- Expedia
- Hotelbeds
- TravelgateX
- WebBeds
- RateHawk
- TBO
- flydubai
SOUND FAMILIAR?
Enterprise travel doesn't fit one workflow.
Enterprise travel platforms need to work across markets, teams, suppliers and legacy systems without forcing every operation into one simplistic workflow.
We can't rip out finance, ERP and identity for a booking tool.
Where replacing them would create more risk than value, the new platform has to connect to what is already there.
Each business unit needs its own access, and head office needs the whole picture.
Central operational visibility has to sit alongside local or business-unit permissions.
Search volumes spike, and we depend on suppliers we don't control.
Search, booking and API distribution have to be engineered around high transaction volumes and third-party dependencies.
Our rules are what make us different. The platform has no room for them.
Differentiated business rules and complex requirements need a platform that can be extended around them.
We bought licences. We still needed a partner.
Enterprise transformation needs product ownership, engineering discipline, migration planning and ongoing support, not only software licences.
ARCHITECTURE AROUND THE ORGANISATION
Built around how the group is actually organised.
User, client, branch, company and permission structures follow your organisation, and WebAdmin keeps operations visible from the centre.
- User, client, branch and company structures that mirror the business
- Permission structures designed around each team and role
- Central operational visibility in Blackrock WebAdmin
- Local or business-unit permissions preserved
INTEGRATE RATHER THAN ISOLATE
Connect the systems you already run.
Existing finance, ERP, identity, supplier and operational systems stay in the picture wherever replacing them would create more risk than value.
- Finance and ERP, including TRAACS for integrated travel accounting
- Identity systems connected to your user and permission structure
- 200+ supplier connections through Blackrock Connect
- Operational systems around the booking, connected where it helps
- Client-specific platforms integrated through custom engineering
Bring us the complicated part.
Tell us about your markets, systems and constraints, and we will show you how Blackrock fits around them.
SCALE
Volume, by design.
Search, booking and API distribution are engineered around high transaction volumes and third-party dependencies.
- Concurrency, timeouts, retries and rate limits designed in from the start
- Queues and background processing keep slow work out of the customer's request
- Caching and circuit breaking around slow or limited suppliers
- Observability, so you know what is happening before a client reports it
MULTI-MARKET
One platform across your markets in the GCC.
Built for travel businesses in Saudi Arabia, the UAE and the wider GCC, with English, Arabic and six more languages in our booking products.
AROUND YOUR RULES
Extend it around your rules.
Custom workflows
Extend the platform around differentiated business rules and complex requirements. Configure what you can yourself, and our engineers build what is specific to you.
- Approvals
- Credit checks
- Finance posting
- Supplier strategy
Finance that connects
TRAACS certified integration partner for integrated travel accounting, alongside the ERP you already run.
Explore FinanceEvery channel, one back office
B2B for agents, Direct for consumers and Corporate for business travel, all managed from WebAdmin.
Explore the platform- B2B
- Direct
- Corporate
Eight languages, full Arabic RTL
Our booking products support English, Arabic, French, German, Spanish, Dutch, Italian and Portuguese.
24/7 local support
Ongoing support is part of how we work with large organisations.
DELIVERY PARTNERSHIPA partner,
A partner,
not just a licence.
Enterprise transformation needs product ownership, engineering discipline, migration planning and ongoing support, not only software licences.
- Product ownershipDecisions made around the whole workflow, not one ticket at a time.
- Migration planningUsers, bookings, supplier access, client data and finance planned before anything moves.
- 24/7Local supportOngoing support once you are live.
HOW WE WORK WITH A GROUP
Delivered as a partnership.
A hybrid model: you configure the platform yourself, while our engineers handle everything specific to your business.
- 01
Own the product together
Agree what the platform has to do across your markets, teams and systems, with product ownership on both sides.
- 02
Plan the migration
Map users, bookings, supplier access, client data and finance, and plan how each moves across.
- 03
Engineer and integrate
Configure the platform yourself while our engineers build the integrations and workflows specific to your business.
- 04
Run and improve
Ongoing support after launch, with 24/7 local support, and further engineering as your business changes.
Hybrid delivery can go live in 2–6 weeks. Timelines vary with scope, suppliers and custom work.
QUESTIONS
Questions about enterprise travel technology
Do we have to replace our finance, ERP or identity systems?
Not where replacing them would create more risk than value. Blackrock connects existing finance, ERP, identity, supplier and operational systems. Blackrock is also a TRAACS certified integration partner for integrated travel accounting.
Can we structure users, branches and permissions around our own organisation?
Yes. User, client, branch, company and permission structures are designed around the way your business is actually organised, and WebAdmin gives central operational visibility while local or business-unit permissions are preserved.
Can it handle high transaction volumes?
Search, booking and API distribution are engineered around high transaction volumes and third-party dependencies. Tell us about your volumes and we will scope them with you.
Can you build workflows that are specific to our business?
Yes. Blackrock extends the platform through custom engineering around differentiated business rules and complex requirements, and you configure the rest yourself in the hybrid delivery model.
What does delivery look like for a large organisation?
Enterprise transformation needs product ownership, engineering discipline, migration planning and ongoing support, not only software licences. Delivery is hybrid: you configure the platform yourself while our engineers handle everything specific to your business, and you can go live in 2–6 weeks. Timelines vary with scope, suppliers and custom work.
Does it work across our markets and languages?
Blackrock builds travel technology for travel businesses in Saudi Arabia, the UAE and the wider GCC. Our booking products support eight languages (English, Arabic, French, German, Spanish, Dutch, Italian and Portuguese) and full Arabic RTL, with 24/7 local support.