What an ordinary sales tool holds
A name, an industry, an owner and a note. Nothing about how the account books, pays or travels.
CRM FOR GCC TRAVEL BUSINESSESA CRM that
A CRM that
understands travel.
Blackrock CRM brings leads, companies, contacts, opportunities and account activity into one commercial workspace for travel agencies and TMCs in the GCC, with AI agents helping your team decide what deserves attention next.
See how it fits: Travel agencies · TMCs
BUILT FOR THE GCC
Travel technology, built for the GCC.
One product family
Blackrock CRM sits in the same family as B2B, Direct, Corporate, WebAdmin, Finance, Connect and Blackrock AI.
24/7 local support
For travel businesses in Saudi Arabia, the UAE and the wider GCC.
Live in 2–6 weeks
Configure the platform yourself while our engineers handle everything specific to your business. Timelines vary with scope, suppliers and custom work.
WHY A TRAVEL CRM
CRM without the generic-company problem.
Travel businesses have context that ordinary sales tools do not understand: account type, booking activity, traveller behaviour, credit, supplier relationships, destinations and operational history. Blackrock CRM is designed to connect commercial activity to that travel context.
What Blackrock CRM holds
The same account, with account type, booking activity, credit and operational history on the record.
CUSTOMER CONTEXT
Every account, with its travel context.
Give account managers a more complete view of the customer by connecting CRM records to relevant platform activity where appropriate.
- Booking activity beside the account record
- Account status at a glance
- Support and operational context
- Commercial notes in one place
- Recent interactions in order
- Outstanding tasks and their owners
Want a CRM that knows how travel works?
See Blackrock CRM working on your kind of business, in a walkthrough with the right team.
AI SALES AGENT
Less CRM administration. More useful next steps.
Blackrock AI helps commercial teams work from the account's own context, and leaves the decision with your team.
- Summarise an account and its conversations
- Identify open actions and create tasks
- Prepare follow-ups for your team to review
- Surface stale opportunities
- Suggest next steps
- Highlight relevant booking or customer context
CRM, BOOKINGS, OPERATIONS
One customer. More context.
When CRM, booking and operational data can work together, teams spend less time asking what happened and more time deciding what to do next.
THE WORKSPACE
One workspace for the whole commercial motion.
Track opportunities through a clear workflow
Leads, accounts, contacts and opportunities move through stages your team can see, with owners, activities, tasks, notes, expected value and a next action on each.
Activities and tasks
Keep calls, meetings, notes and follow-ups visible around the account instead of spread across inboxes and personal reminders.
Built around your process
CRM stages, fields, workflows and dashboards can be configured around the commercial motion of your business.
AI YOU CAN CONTROLAI that assists.
AI that assists.
Your team decides.
Blackrock AI is there to assist decision-making, not to change your commercial records silently. Your team stays in control: humans approve anything that messages a client.
- Suggests, does not decideSummaries, follow-ups and next steps support your team's decisions.
- Client messages wait for a personHumans approve anything that messages a client.
- Grounded in the accountDrawn from CRM activity and relevant booking or customer context.
HOW YOU GO LIVE
Go live in 2–6 weeks.
A hybrid model: configure the workspace yourself, while our engineers handle everything specific to your business.
- 01
Shape the workspace
Set the stages, fields, workflows and dashboards around how your team sells.
- 02
Connect the context
Bring in the booking activity, account status and support context your account managers need, where appropriate.
- 03
Put your team to work
Your team starts on leads and accounts, and AI agents help decide what deserves attention next.
Timelines vary with scope, suppliers and custom work.
QUESTIONS
Questions about Blackrock CRM
Who is Blackrock CRM for?
Commercial teams at travel businesses in the GCC, such as travel agencies and TMCs. It brings leads, companies, contacts, opportunities and account activity into one workspace, with AI agents to help decide what deserves attention next.
How is it different from a general sales CRM?
Ordinary sales tools do not understand travel context: account type, booking activity, traveller behaviour, credit, supplier relationships, destinations and operational history. Blackrock CRM is designed to connect commercial activity to that context.
Can I change the stages and fields?
Yes. CRM stages, fields, workflows and dashboards can be configured around the commercial motion of your business.
Will the AI change my records on its own?
AI output is meant to assist decision-making, not silently change commercial records without appropriate controls. It can summarise accounts, identify open actions, prepare follow-ups and suggest next steps, and humans approve anything that messages a client.
Does it connect to bookings and operations?
Where appropriate, CRM records can be connected to relevant platform activity, such as booking activity, account status and support or operational context. When CRM, booking and operational data work together, teams spend less time asking what happened.
How long does it take to go live, and what support is there?
Delivery is hybrid: you configure the platform yourself while our engineers handle everything specific to your business, and you can go live in 2–6 weeks. Timelines vary with scope, suppliers and custom work. Support is 24/7 and local.