CLOUD AND INFRASTRUCTURE FOR TRAVEL PLATFORMS

Infrastructure built for
travel traffic.

Travel search creates a very different load profile from ordinary SaaS. Blackrock designs cloud systems around high concurrency, third-party dependencies and the need to remain observable under pressure, for travel businesses in Saudi Arabia, the UAE and the wider GCC.

Illustrative screen below: suppliers, settings and traffic are examples.

250+ integrations across the travel ecosystem

  • Amadeus
  • Expedia
  • Hotelbeds
  • TravelgateX
  • WebBeds
  • RateHawk
  • TBO
  • flydubai
WHY TRAVEL IS DIFFERENT

Travel search does not behave like ordinary SaaS.

One search can reach many supplier systems at once, and travel platforms generate a great many external and internal requests. The architecture needs explicit controls, and it has to stay observable while it is under pressure.

  • High concurrencyMany searches and supplier calls run at the same moment, so concurrency needs explicit limits.
  • Third-party dependenciesSuppliers sit outside your control. Timeouts, retries, rate limits and circuit breaking are designed in.
  • Observable under pressureLogs, metrics and traces show what is happening before a client reports it.
API PERFORMANCE

Explicit controls at every hop.

Travel platforms generate a great many external and internal requests. The architecture needs explicit controls around each one.

  • Concurrency, timeout behaviour and retries
  • Rate limits and circuit breaking
  • Caching layers
  • Request tracing
  • Background queues for non-interactive work
Explore connectivity

Tell us about your workload.

Bring your suppliers, channels and release process. Our engineering team will talk through the architecture that fits.

WHAT WE BUILD

Architecture, APIs, queues and observability.

Modern cloud infrastructure and deployment automation for travel platforms.

Architecture around the workload

Service boundaries and deployment patterns are chosen around real workload and operational needs, not architecture fashion.

  • Modular services
  • Microservices where justified
  • Asynchronous workers
  • Event and queue processing
  • Cache layers
  • Search and indexing systems
  • Relational and document data stores

Observability

Know what is happening before a client reports it.

See the signals

API performance

Explicit controls around every external and internal request, from concurrency and timeouts to caching and request tracing.

See the request path

Queues and background processing

Non-interactive work moves out of the customer request path where possible, for resilience and throughput.

Cloud and automation

Modern cloud infrastructure and deployment automation for repeatability, resilience and release confidence.

Server racks with amber and teal network cables and green status lights
SECURITY

Security belongs in the architecture.

Permissions, credentials, secrets management, network controls, dependency management and operational process: designed in, not added on.

OBSERVABILITY

Know what is happening before a client reports it.

The signals that show how your platform and your suppliers are behaving.

  • Logs
  • Metrics
  • Traces
  • Supplier performance
  • Queue depth
  • API errors
  • Latency
  • Infrastructure health
TRAVEL DOMAIN KNOWLEDGE

Travel expertise
changes the conversation.

Our engineers and product teams do not begin every project by relearning the basics of travel distribution, so the architecture is designed around how travel actually operates.

Travellers with luggage walking through a bright metro station concourse in Dubai
  • Suppliers, GDS and LCCsIncluding hotel aggregation: the third-party systems one search can reach at once.
  • Bookings, credit, markups, servicingThe commercial and operational rules that sit behind every booking.
  • Back officeAnd the operational consequences of the product decisions being made.
HOW WE WORK

From workload to release confidence.

The order we work in, from your workload to a release you can be confident in.

  1. 01

    Understand the workload

    We start from your real workload and operational needs, not from an architecture fashion.

  2. 02

    Choose the architecture

    Service boundaries, deployment patterns and data stores are picked to fit, from modular services to queues and cache layers.

  3. 03

    Build in the controls

    Explicit controls around concurrency, timeouts, retries, rate limits, circuit breaking and caching, with request tracing across the system.

  4. 04

    Automate and observe

    Deployment automation makes releases repeatable, and logs, metrics and traces show what is happening before a client reports it.

Timelines vary with scope, suppliers and custom work.

QUESTIONS

Questions about cloud infrastructure

Do you build everything as microservices?

No. We choose service boundaries and deployment patterns around your real workload and operational needs rather than architecture fashion. Depending on the workload, that can mean modular services, microservices where justified, asynchronous workers, event and queue processing, cache layers, search and indexing systems, and relational and document data stores.

What happens when a supplier is slow or failing?

Suppliers are third-party dependencies, so the architecture needs explicit controls around concurrency, timeout behaviour, retries, rate limits, circuit breaking and caching, with request tracing to show where a request spent its time. Non-interactive work also moves out of the customer request path where possible, which improves resilience and throughput.

How will we know when something is wrong?

Observability covers logs, metrics, traces, supplier performance, queue depth, API errors, latency and infrastructure health, so you know what is happening before a client reports it.

How do you deploy and release?

Blackrock works with modern cloud infrastructure and deployment automation to improve repeatability, resilience and release confidence. The deployment pattern is chosen around your real workload and operational needs, and our engineering team can talk it through with you.

How is security handled?

Security belongs in the architecture rather than being added afterwards. Permissions, credentials, secrets management, network controls, dependency management and operational process all form part of the design.

How long does a project take?

It depends on scope, suppliers and custom work. Delivery of the Blackrock platform is hybrid: you configure it yourself while our engineers handle everything specific to your business, and you can go live in 2–6 weeks. Timelines vary with scope, suppliers and custom work.