Manage the supplier layer behind your inventory
Supplier setup, credentials, connection status and commercial configuration, with search controls, mapping settings, contract references and operational notes alongside.
OPERATIONS AND BACK OFFICE FOR GCC TRAVEL BUSINESSESEverything behind
Everything behind
the booking.
Blackrock WebAdmin is the operational control layer for travel businesses in the GCC. It brings bookings, suppliers, clients, pricing, credit, tasks, finance and reporting into one environment, so your team stops working across disconnected spreadsheets, inboxes and portals.
Bookings arrive from Blackrock B2B · Blackrock Direct · Blackrock Corporate
250+ integrations, with supplier connections set up and monitored from one place
- Amadeus
- Expedia
- Hotelbeds
- TravelgateX
- WebBeds
- RateHawk
- TBO
- flydubai
WHY A CONTROL LAYER
The booking is the beginning.
Once a customer confirms, real operational work starts. WebAdmin connects those workflows so teams do not have to operate through disconnected spreadsheets, inboxes and portals.
- Suppliers and servicingSomeone needs visibility of the supplier, and someone needs to service changes.
- Credit and financeCredit needs to be checked, and finance needs the transaction.
- Reporting and exceptionsManagers need reporting, and exceptions need owners.
ONE BOOKING, START TO FINISH
One booking. Every layer.
Follow booking BK-46907 through WebAdmin. Credit, suppliers, tasks, finance and reporting all work from the same record.
- Bookings
The booking arrives
A flight, a hotel and a transfer booked in the B2B portal land on one record, with the client and traveller attached.
BK-46907 - Credit
Credit is checked
The client's limit and available balance are applied before the booking becomes a finance problem.
Credit check passed - Suppliers
Suppliers confirm
The flight is ticketed with Amadeus and the hotel is confirmed by Hotelbeds. Supplier references stay on the booking.
Ticketed · Confirmed - Tasks
The exception gets an owner
The airport pickup is still awaiting TBO, so a chase task is raised, linked to the booking and due at 17:00.
Owner: Rana Mahmoud - Finance
Finance gets the transaction
The booking feeds the invoice and the client's statement, so nothing is exported and rebuilt by hand.
INV-018342 - Reporting
Managers can see it
Booking volumes, sales, supplier performance and client activity draw on the same record.
Volumes · Sales · Clients
SEE IT WORKING
Bookings, tasks and finance. One system.
Three of the screens your team opens every day, all in the same platform.
Every booking. One operational view.
Search, filter and manage bookings across connected channels. Support can include:
- Booking status, supplier status and payment state side by side
- Client or traveller, travel dates and service type
- Booking, supplier and client references in one record
- Cancellation information and servicing history
- An audit trail on every booking
Turn exceptions into owned actions.
Turn exceptions and follow-up work into visible, owned actions. Support can include:
- Assigned tasks, with priority and due date
- Tasks linked to the booking they came from
- Operational queues by type of work
- Status tracking from open to done
- Ownership by person and by team
Finance built into the workflow.
Bookings can feed directly into statements, invoices, credit and accounting integrations rather than being exported and reconstructed manually.
Explore Blackrock Finance- Invoices and client statements that start from the booking
- Credit limits, available balance and transaction impact
- Cash and credit logic by client type
- Pricing rules kept in the system, not in spreadsheets
- Accounting integrations, with finance-system checks where integrated
See your whole operation in one place.
Book a walkthrough of WebAdmin, shaped around how your team works.
EVERY CONTROL IN ONE PLACE
The controls behind every booking.
Keep the context around each customer in one place
Company profile, branches, users, roles and permissions, credit limits, commercial rules, booking visibility, statements and notes.
Commercial logic where it belongs
Configure and maintain pricing rules inside the system, not in tables passed between teams. Rules can follow clients, products, suppliers, branches, markets and other business criteria.
Credit, before it becomes a finance problem
Limits, available balance, transaction impact and cash or credit logic, with finance-system checks where integrated.
From activity to visibility
Give operational and management teams direct access to the data behind the business. Custom reporting can be built around your requirements.
- Booking volumes
- Sales
- Cancellations
- Supplier performance
- Client activity
Permissions and auditability
Control what different teams can see and do, with user roles and audit history designed around operational accountability.
- User roles
- What each team sees and does
- Audit history
BUILT FOR DAILY USE
Designed for the people using it all day.
Back-office software should not feel like software from another decade. Blackrock applies the same product-design discipline to operational interfaces: clear hierarchy, fast workflows, sensible defaults, responsive tables and search that gets to the answer quickly.
YOUR OPERATIONYour operation has its own logic.
Your operation has its own logic.
Configure it. Extend it.
WebAdmin is designed to be configured and extended around the workflows that make your business different.
- 250+IntegrationsSupplier connections set up and monitored from one place.
- TRAACS certifiedIntegration partner for integrated travel accounting.
- 24/7Local supportFor travel businesses across Saudi Arabia, the UAE and the wider GCC.
HOW YOU GO LIVE
From set-up to daily use in 2–6 weeks.
A hybrid model: configure the platform yourself, while our engineers handle everything specific to your business.
- 01
Connect
Set up your suppliers, credentials and clients, and connect the channels your bookings come from.
- 02
Configure
Set markups, credit limits, roles, tasks and queues in the admin area, with our team alongside you.
- 03
Extend
Add finance integrations, custom reports and the workflows that are specific to your operation.
Timelines vary with scope, suppliers and custom work.
QUESTIONS
Questions about Blackrock WebAdmin
Which bookings appear in WebAdmin?
Bookings from Blackrock B2B, Blackrock Direct and Blackrock Corporate flow into WebAdmin, and API distribution is connected to it too. Your team sees them in one place without re-entering them by hand.
Can I set different prices and credit limits for different clients?
Yes. Pricing rules can be designed around clients, products, suppliers, branches, markets and other business criteria. You can also see credit limits, available balance and transaction impact per client, with cash and credit logic applied.
Does WebAdmin connect to my accounting system?
Bookings can feed directly into statements, invoices, credit and accounting integrations rather than being exported and reconstructed manually, with finance-system checks where integrated. Blackrock is a TRAACS certified integration partner for integrated travel accounting.
Can I control what different teams can see and do?
Yes. WebAdmin supports user roles and audit history designed around operational accountability, and each client record holds its own users, roles and permissions.
Can WebAdmin be shaped around our own workflows and reports?
Yes. WebAdmin is designed to be configured and extended around the workflows that make your business different, and custom reporting can be built around your requirements. Delivery is hybrid: you configure the platform yourself while our engineers handle everything specific to your business, and you can go live in 2–6 weeks. Timelines vary with scope, suppliers and custom work.
What support do I get?
24/7 local support, from a team that builds travel technology for travel businesses in Saudi Arabia, the UAE and the wider GCC.