Our team works across too many tools, and the same booking gets typed in twice.
Bookings, customers, suppliers and finance sit apart, so effort is repeated.
Travel agency solutionsSOLUTIONS FOR GCC TRAVEL BUSINESSESTechnology shaped around
Technology shaped around
the travel business you run.
Blackrock builds travel technology for travel agencies, TMCs, online travel agencies, startups and enterprise groups, and Umrah and Hajj travel businesses in Saudi Arabia, the UAE and the wider GCC. Booking, supplier connectivity, operations and back office come together, configured for the way your kind of business works.
Built for: Travel agencies · TMCs · OTAs · Startups · Enterprise · Umrah and Hajj
250+ integrations across the travel ecosystem
- Amadeus
- Expedia
- Hotelbeds
- TravelgateX
- WebBeds
- RateHawk
- TBO
- flydubai
WHO IT IS FOR
Six kinds of travel business. One place to start.
Choose the closest match. Each page shows what Blackrock puts in place for that kind of business.
Travel agenciesModernise the agency without losing what works.
Modern booking, operations, finance and supplier connectivity for travel agencies across the GCC.
Travel agency solutions
TMCsBetter technology for corporate clients, without rebuilding for each one.
Corporate booking, policy, approvals, supplier connectivity and back office technology for TMCs.
TMC solutions
Online travel agenciesBuild an OTA customers remember.
B2C booking, mobile apps, supplier connectivity, WebAdmin and scalable infrastructure for online travel agencies.
OTA solutions
StartupsBuild the idea. Not the plumbing.
Launch a differentiated travel product using proven booking, connectivity and operational infrastructure.
Startup solutions
EnterpriseComplex business. Clear technology.
Custom, scalable travel technology for multi-market organisations with complex integration and operational requirements.
Enterprise solutions
Umrah and HajjUmrah and Hajj travel, built in.
Blackrock supports Umrah and Hajj travel businesses on the same platform.
Umrah and Hajj solutions
SOUND FAMILIAR?
Different businesses get stuck in different ways.
Which of these sounds like your week?
Every corporate client wants something different, so we keep rebuilding.
Users, policies, cost centres, pricing and reporting have to stay separate for each customer.
TMC solutionsOur site looks like everyone else's.
A generic template, instead of web and mobile experiences built around your brand.
OTA solutionsWe would spend the whole first year rebuilding what already exists.
Booking, connectivity and operations are infrastructure. Your time belongs to the idea.
Startup solutionsOur markets, teams and legacy systems will never fit one workflow.
A simplistic workflow forces every operation into one mould, or means replacing systems that work.
Enterprise solutionsFIND YOUR FIT
Tell us what you run. See the stack.
Choose your kind of business. The map shows which parts of the Blackrock platform it starts with, and each part links to its page.
Modernise the agency without losing what works.
Modern booking, operations, finance and supplier connectivity for travel agencies across the GCC.
IncludesTravel agency solutions →Better technology for corporate clients, without rebuilding for each one.
Corporate booking, policy, approvals, supplier connectivity and back office technology for TMCs.
IncludesTMC solutions →Build an OTA customers remember.
B2C booking, mobile apps, supplier connectivity, WebAdmin and scalable infrastructure for online travel agencies.
IncludesOTA solutions →Build the idea. Not the plumbing.
Launch a differentiated travel product using proven booking, connectivity and operational infrastructure.
IncludesStartup solutions →Complex business. Clear technology.
Custom, scalable travel technology for multi-market organisations with complex integration and operational requirements.
Includes- API distribution
- Blackrock Connect
- Blackrock WebAdmin
- Blackrock Finance
- Custom engineering
- Digital transformation
Umrah and Hajj travel, built in.
Blackrock supports Umrah and Hajj travel businesses on the same platform.
IncludesUmrah and Hajj solutions →Illustrative. Your stack is configured around the way your business works.
What you get
- Fast hotel and flight content for your agents, through modern B2B tools
- Bookings, customers, suppliers, tasks and reporting in WebAdmin
- Booking and credit information moved into finance without repeated entry
What you get
- Users, policies, departments, cost centres, pricing and reporting kept separate for each customer
- A modern booking experience for travellers, with the controls corporate travel requires
- GDS, NDC, LCC and hotel content combined to fit each programme
What you get
- Web and mobile experiences built around your brand, not a generic template
- Hotels, flights and additional travel services through Blackrock Connect
- Search and checkout designed for the bursty, high-concurrency traffic of travel
What you get
- Choose only the capabilities you need for launch
- Custom engineering focused on what makes your venture different
- Add suppliers, products, markets and channels as the business proves demand
What you get
- User, client, branch, company and permission structures that match how you are organised
- Existing finance, ERP, identity, supplier and operational systems connected, not replaced
- Central visibility, with local or business-unit permissions
What you get
- For Umrah operators, Hajj agents and B2B wholesalers
- Connected to Blackrock B2B, WebAdmin and Finance on the same platform
Not sure which one fits?
Tell us what you run and we will walk you through the stack that fits, with the right team.
BACK OFFICE
One back office behind every kind of business.
Whichever way you sell, WebAdmin gives your team one place to run the operation.
- Bookings, customers, suppliers, tasks and reporting in one environment
- Users, departments, cost centres, pricing and reporting kept separate for each corporate customer
- Central operational visibility, with local or business-unit permissions
- Bookings and exceptions managed behind the customer experience
CERTIFIED PARTNER
Certified for flights, hotels and accounting.
Expedia EPS
Certified technology partner, the first in the Middle East
Amadeus
Certified Commercial Application Partner for the Middle East and North Africa
TRAACS
Certified integration partner for integrated travel accounting
MORE THAN SOFTWAREGet a team,
Get a team,
not only software.
Product, engineering and travel expertise sit around the platform, so early decisions do not create avoidable technical debt, and larger programmes get migration planning and ongoing support.
- 4Services around the platformCustom engineering, digital transformation, product design and cloud infrastructure.
- 24/7Local supportFor travel businesses in Saudi Arabia, the UAE and the wider GCC.
- 2–6 weeksTo go liveHybrid delivery: you configure, our engineers handle what is specific to you. Timelines vary with scope, suppliers and custom work.
HOW YOU START
Start with the fit. Then go live.
A hybrid model: you configure the platform yourself, while our engineers handle everything specific to your business.
- 01
Find your fit
Choose the solution closest to your business, then book a demo to walk through it with the right team.
- 02
Choose your core
Pick the capabilities you need at launch: B2C, B2B, corporate, suppliers, payments, WebAdmin or API.
- 03
Configure and customise
Set up the platform yourself while our engineers handle workflows, integrations and everything specific to your business.
- 04
Go live and grow
Launch, then add suppliers, products, markets and channels as the business proves demand.
Timelines vary with scope, suppliers and custom work.
QUESTIONS
Questions about choosing a solution
Which solution is right for my business?
Travel agencies use Blackrock for booking, operations, finance and supplier connectivity. TMCs combine corporate self-booking, policy, approvals and supplier content. Online travel agencies build branded web and mobile products on Blackrock Connect and WebAdmin. Startups launch with only the capabilities they need, and enterprise groups get custom, scalable technology for multi-market operations. Umrah and Hajj travel businesses are supported on the same platform. If you sit between two, book a demo and we will walk through both.
Can we start with one product and add more later?
Yes. You can choose only the capabilities you need for launch (B2C, B2B, corporate, suppliers, payments, WebAdmin or API) and add suppliers, products, markets, channels and operational capabilities as the business proves demand.
Do we have to replace our existing systems?
Not where replacing them would create more risk than value. Blackrock connects existing finance, ERP, identity, supplier and operational systems, and migration planning is part of larger programmes.
Does it work in Arabic, and in how many languages?
Our booking products (B2B, B2C and Corporate) support eight languages: English, Arabic, French, German, Spanish, Dutch, Italian and Portuguese, with full Arabic right-to-left.
Can it be customised around our own workflows?
Yes. Blackrock can adapt workflows around your service model, for example high-touch servicing, online adoption, account management and client-specific reporting for TMCs, and extend the platform around differentiated business rules and complex requirements.
How long does it take to go live?
Delivery is hybrid: you configure the platform yourself while our engineers handle everything specific to your business, and you can go live in 2–6 weeks. Timelines vary with scope, suppliers and custom work.