AI that has
a job to do.
Blackrock AI works inside the workflows travel teams already use: on WhatsApp, in the inbox and inside WebAdmin. It helps people understand, decide and act faster.
AI should live inside the operation.
A separate chatbot is easy to demo and easy to ignore. The more valuable opportunity is to connect AI to real business context: customers, bookings, tasks, conversations, opportunities and operational events.
Agents work from the same bookings, clients and suppliers your team already sees.
You set the policies, approvals and permissions; the agent works inside them.
Irreversible changes are not made autonomously by default.
From voice note to itinerary
Answers travellers in the chat they already have open: understands the request, prices it from your connected suppliers and sends the itinerary as a PDF.
What it does
- Understands the request, including voice notes
- Prices flights and hotels live from your connected suppliers
- Sends the itinerary and voucher as a PDF in the same chat
- Answers questions about the booking and sends updates when something changes
A person takes over when the traveller asks, or when the request needs a decision, with the whole conversation attached.
A travel desk in the inbox
Turns a short, messy email into priced options, a policy verdict and an approval request. Then it books, once the right person says yes.
What it does
- Reads a free-text request and pulls out the route, dates and preferences
- Prices the options and checks each one against the company's travel policy
- Routes anything outside policy to the right approver, with the reason
- Books after approval and replies in the same thread with the receipt
Nothing outside policy is booked until the approver replies, and a person can take over the thread at any time.
A copilot inside WebAdmin
Watches bookings, suppliers and payments, then proposes the fix. It works from the same live records your team sees.
What it does
- Helps resolve failed bookings: checks the supplier first, then proposes an alternative
- Flags supplier outages with the failing requests attached
- Summarises the day's bookings, revenue and supplier issues
- Matches supplier invoices to bookings and holds differences for review
Payments, rebookings and client messages wait for your approval, and actions are logged for review.
Sample conversations and screens. Travellers, agencies and bookings are fictional.
Intelligence across the rest of the operation.
Beyond WhatsApp, email and WebAdmin, Blackrock AI takes on defined jobs in these areas. Each works from the same records and is built to be reviewed by a person.
Helps account managers and sales teams understand what is happening across their pipeline and customer base.
- Account summaries
- Opportunity summaries
- Next-step suggestions
- Follow-up drafts
- Stale lead detection
- Task creation
- Meeting preparation
Finds the work that needs attention: exceptions, incomplete processes and signals that a person should review.
- Failed or incomplete booking workflows
- Unresolved tasks
- Unusual booking states
- Supplier errors
- Service follow-up
Gives support teams faster access to relevant context and helps them prepare accurate responses.
- Booking summaries
- Policy and context retrieval
- Reply drafting
- Multilingual assistance
- Knowledge retrieval
- Escalation suggestions
Helps customers express travel intent in natural language and reduces the effort of finding relevant products.
Assists with repetitive content tasks such as summaries, property content, internal notes, FAQs and localisation, with review controls.
Built with guardrails.
Good AI product design makes uncertainty visible and keeps humans in control where the outcome matters. Blackrock designs permissions, auditability, review steps and data access around the workflow, not as an afterthought.
Access follows the roles and rules you already use.
Designed so your team can review what happened.
Approvals sit where the outcome matters.
Agents work from your data, scoped to the task.
Your data. Your context. Useful action.
Tell us where your team loses time and we will show you what an agent could take on.